IT Support Specialist
Corporate - Dallas
IT Support Specialist
Full Time • Corporate - Dallas
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Donation matching
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
It’s Time to take your career to a higher altitude with GP Mobile
GP Mobile, is one of the largest Authorized T-Mobile Retailers in the US
We are looking for highly motivated people to join our team. If you want to build your career while working in a fun, fast-paced environment, GP Mobile is the place to be!
Candidatos bilungues son preferidos, pero no requerido.
Why Join Our Team? #LimitlessPotential
We believe in #Integrity #Transparency #Excellence #OwnYourBusiness #ServeWithPassion
GP Mobile is seeking a motivated and tech-savvy IT Support Specialist to join our team and provide support to our corporate office and field associates. In this role, you will work closely with the IT team to ensure the smooth operation of our technology infrastructure and systems. Your responsibilities will include troubleshooting technical issues, providing end-user support, and assisting with various IT projects. As an IT Support Specialist, you will handle service inquiries from our retail store locations and the field support staff. This position will report daily to the corporate office.
What you will do in your role:
- Support and maintain computer systems, desktops, and peripherals at a retail location via remote access and on-site when necessary.
- Install, diagnose, repair, maintain, and upgrade all hardware and equipment to ensure they are in optimal working condition.
- Troubleshoot problem areas in a timely and accurate fashion, so all of our retail locations can provide a great sales and service experience to our customers.
- Support the stable operation of the computer networks at our retail locations.
- Support includes planning, designing, installing, configuring, maintaining, and optimizing all network hardware, software, and communication links with minimal network downtime.
- Diagnose, resolve, and document hardware and software network problems.
- Maintain in-house technology equipment and IT assets.
- This includes installing, configuring, maintaining, diagnosing, repairing, and optimizing all network hardware, software, and communication links with minimal network downtime.
- Coordinate the inbound and outbound shipping of all IT assets.
- Perform other duties, as assigned.
The experience you’ll bring:
- 2-3 years of PC, Network, and Hardware Technician experience
- Preferred A+ and Network+ certification or equivalent work experience
- Working knowledge of MS Office Applications (Word, Excel, PowerPoint, and Outlook).
- Ability to work effectively both independently and as a team
- A high school degree or GED is required
- Strong organizational skills, attention to detail, and good communication
- Ability to work flexible schedules including nights, weekends and holidays
- Technologically proficient
- Ability to work in other locations as the needs of the business dictate
- Some travel required
- Ability to lift up to 50 lbs.
What’s in it for you:
- Competitive base pay
- Benefits for part-time and full-time associates
- Medical, dental and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career
- Leadership and development programs
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At GP Mobile we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles."
At GP Mobile, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
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Great compensation package including base plus commission opportunities
Comprehensive healthcare plans for full time and part time employees
Paid Time Off
Leadership and development programs
Rate plan discounts
Career growth opportunities
GP Mobile Discount Program